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COVID-19 FAQ & UPDATES

Current Showroom Status

At present, our showroom continues at normal trading hours, with options for private showroom visits (by appointment) before or after operating hours.

We have also implemented several measures to ensure the safety of our customers and staff and have:

  • reduced staff in our showroom.
  • additional cleaning and sanitising measures.
  • sanitiser for visitors at our front desks.
  • where practicable our teams are now working from home to help facilitate protecting our community.
  • all appointments are conducted in the showroom in meeting areas respecting the social distancing guidelines.

If you are at home and can’t make it into the showroom we are just a click away with:

In the meantime, business continues, our showroom is open and we are committed to assisting you with all your needs.

Stay safe from your Mobilia family XXX


What are virtual consultations and how do I book one?

We want to ensure that even without a visit to our showroom, you can still have access to our talented staff and all the necessary product information and advise you may need to when deciding on a new product for either your home or project.

One of our experienced team of consultants can tailor a one-on-one virtual consultation via either FaceTime or Zoom and are equipped with product imagery, presentations, data sheets and advice to assist you.

To book a virtual consultant click here.


Are your Commercial teams available to assist with enquiries and can I place an order as normal ?

Absolutely! We have reduced our on-site staff in our showroom / offices but the rest of the team are working from their homes and are there to provide assistance as per normal.

Our commercial teams continue to be available via phone, email and virtual consultation from Monday-Friday between 8:30am - 5:00pm.


Are there any delays to delivery of current orders?

Our delivery partners are currently business as normal and fully operational.

We will work with you to ensure your safety and the safety of our installers throughout the delivery process.

If your order is due to arrive, our logistics team will be in touch to schedule your delivery with you.


Are there any effects to product lead-times for future orders or existing orders?

For all new custom orders, your design consultant will be able to give you an update on the estimated lead time from Europe based on your specific items.

We are in regular contact with our long-term suppliers as they navigate this difficult time throughout Europe and in particular Italy and our international brand partners are working in-line with government advice and regulations to ensure that the safety of partners, employees, and customers is prioritised, whilst ensuring that there are minimal disruptions to manufacturing, production and lead-times.

With global current status’ changing daily, we’ve compiled a brand-by-brand overview of lead-times, which we continue to update as announcements are made.

Standard lead times for products are notes on individual product pages.

Our whole team is here to help, so if you do have any questions about your order, please get in touch with your sales consultant, or contact us here.

Anchor Ceramics 
Road Freight 10-12 weeks lead-time (No Change)

Arturo Álvarez
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 6-8 weeks lead-time (No Delay)

Astep
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 6-8 weeks lead-time (No Delay)

Atelier Areti
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 6-8 weeks lead-time (No Delay)

BD Barcelona
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)

Bosa
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 6-8 weeks lead-time (No Delay)

CC-tapis 
Sea Freight 16 weeks lead-time (2 Week Delay)
Air Freight 14 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Diesel For Foscarini
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Diesel For Moroso
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Dvelas
Sea Freight14 weeks lead-time (2 Week Delay)
Air Freight8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Foscarini
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Fritz Hansen
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Glas Italia
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Golran
Sea Freight 12 weeks lead-time (No Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Inclass
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Joquer
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Kartell
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Kettal
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Lightyears
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. \

Marset
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Memphis Milano
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Michael Anastassiades
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Moroso
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Nanimarquina
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Nomon Clocks & Home
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Omelette
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Poltrona Frau
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Punt
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Santa & Cole
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Systemtronic
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Triconfort
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list. 

Vondom
Sea Freight 14 weeks lead-time (2 Week Delay)
Air Freight 8 weeks lead-time (No Delay)
Airfreighted Stock Items 2 weeks (No Delay)*Ask one of our team for an updated stock list.

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312 Stirling Hwy,
Claremont WA 6010
(08) 9284 55 99

info@mobilia.com.au

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